"Dear MSDS Writer:
I want to formally thank you for the excellent service that you provided for Techquinox Corporation. I gave you the difficult task of trying to convert a very insufficient, foreign MSDS into a fully USA compliant one in less than a week, and you did an excellent job meeting my very tight deadline, satisfying my high quality expectations, and putting my mind at ease that my MSDS would be accurate for a very important meeting with a large potential customer.
I called your company on a Tuesday afternoon, gave your Project Manager the last piece of information he needed on Thursday, and by Saturday morning, he had a full draft of the USA compliant MSDS ready for my review. In 3 days, MSDS Writer had taken the very non-United-States-friendly MSDS that was provided by the Indian Manufacturer of one of my CNC machining coolant metalworking fluid products, and delivered a fully USA compliant MSDS draft in record time.
Your Project Manager was wonderful to have spent more than two hours with me on the phone on Saturday explaining the details of the MSDS and going over my suggested modifications. He worked over the weekend, we had a couple more 'detail tweaking' conversations on Monday, and by Tuesday morning I had a final MSDS in my Inbox, just in time to send to my customer. It was a complex situation, and I am a very picky, detail-oriented person, but MSDS Writer absolutely met my highest expectations. I now have an MSDS that I have complete confidence in, and that I am proud to show my customer. An added touch is the fact that my company and product logos are on the header of every page. It is a very professional presentation of a document.
The holy trinity of measuring any project's success is how well the targets for performance (i.e. accuracy/quality), timing, and cost are hit. MSDS Writer hit all three perfectly, and did it with a high degree of professionalism and personal attention.
Many Thanks"